Customer Satisfaction
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        Customer Satisfaction Survey
Questionnarie for Customers Satisfaction
Dear Sirs,
By introducing this questionnarie, we aim to increase the quality of our product and service up to the optimum level of the Customers' satisfaction.

We thank you in advance for your kind assistance and returning this form to us fully filled.

Best regards.

QUESTIONS
SALES Very Good Good Fair Poor
Approach of sales personel to  Customer
Technical expertise of sales personel
Ability of sales personel in creating alternatives and flexibility for resolving the matters
Their success in answering your questions
Providing necessary information correctly and just in time
Easyness of reaching person concerned by telephone
Speed of submitting offer against requests
Supply of spare parts easily and quickly
To show consideration for delivery times
Reasonable payment terms
Prices
SERVICE
Effort of service personel during the work as well as their approach to customer
Technical expertise of Service personel
Ability of service personel in creating alternatives and flexibility for resolving the problems
Providing necessary information correctly and just in time
Easyness of reaching person concerned by telephone
Speed of providing services requests
Success of resolving the problems
Performans of product after Service
To show consideration for the delivery times
Technical support after Sales
Reasonable payment terms
Price
Reason for chosing BETONSTAR
Your comments and requests
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